Privacy Policy
1. Introduction
AI Group LTD ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We are registered in Bulgaria under company number EIK 206987757, with our registered office at Blagoevgrad 2700, Elenovo District, Block 95, Entrance B.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out our contact form
- Request a quote or consultation
- Sign up for our services
- Communicate with us via email
This information may include:
- Name and surname
- Email address
- Phone number
- Company name
- Project details and requirements
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide customer support
- To process and deliver our services
- To send you quotes, invoices, and project updates
- To improve our website and services
- To comply with legal obligations
- To protect our rights and prevent fraud
4. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
- Contract Performance: Processing necessary to fulfill our contract with you
- Legitimate Interests: Processing necessary for our legitimate business interests
- Legal Obligation: Processing necessary to comply with applicable laws
- Consent: Where you have given us explicit consent
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our website and conducting our business (e.g., hosting providers, email services)
- Legal Requirements: When required by law, court order, or governmental regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure server infrastructure
- Regular security assessments
- Limited access to personal information
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically, we retain:
- Contact form submissions: 2 years
- Client data: Duration of the business relationship + 5 years (as required by Bulgarian accounting law)
- Server logs: 1 year
8. Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Right to Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing: Request limitation of data processing
- Right to Data Portability: Request transfer of your data
- Right to Object: Object to processing based on legitimate interests
To exercise these rights, please contact us at office@aigroup.bg.
9. Cookies
Our website uses cookies to enhance user experience. You can control cookies through your browser settings. We use:
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand how visitors interact with our website
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
11. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: office@aigroup.bg
- Address: AI Group LTD, Blagoevgrad 2700, Elenovo District, Block 95, Entrance B, Bulgaria
- Company: EIK 206987757 | VAT: BG206987757
14. Supervisory Authority
If you are located in the EU and believe we are processing your personal data in violation of GDPR, you have the right to lodge a complaint with your local supervisory authority.